Introduction

Organisations are made up of people working individually and together to achieve its business goals and objectives. The ability of supervisors to influence and motivate people to execute what needs to be done will make the difference between whether the organisation will survive and thrive or not. This programme has been specially customised for staff who are new to supervising or who have yet to receive formal training in supervisory skills. It will provide participants with the acquisition of the necessary skills to lead and manage others successfully.


Objectives

When a critical mass of people in the organization go through this program, pay-offs include the adoption of a consistent approach in the supervision of people. Upon completion of the programme, participants will be able to:

• Understand the changing roles of Managers and Supervisors in today's environment
• Motivate staff to higher performance through effective delegation and empowerment.
• Learn problem solvings skills.
• Able to measure employees' performance.
• Give and receive feedback effectively.
• Able to coach and counsel their subordinates toward achieving the work objectives and desired performance.

• Definition of Leadership
• Relationship between Leadership & Management
• Transactional Leadership & Transformational Leadership
• The Principle of Supervision
• The Practice of Supervision
• Supervisory Leadership

• The Art of Delegation
• Advantages of Delegating
• The Delegation Process
• Working Definition of Empowerment
• The Empowerment Process
• Outcomes of Empowerment

• Identifying Problems
• Understand the components required for successful problem solving
• Understand the importance of proper problem solving activity
• Problem Solving Techniques
• Benefits of having an effective and proactive approach to solving problems

• The Performance Appraisal Process
• Understanding Employees’ Key responsibilities
• Objectives and Measurement for Employees
• Agreement on Performance Plan
• Solicit and provide effective feedback
• Performance Appraisal Discussions
• Key points in writing performance appraisals

Module 5- Coaching and Counseling of Employees:

• Opportunities for coaching
• Supervisors as coaches
• How to coach
• Outcomes of coaching
• Attributes of a good coach
• What is counseling
• Situations for counseling
• The Counseling Process
• Attributes of a Good Counselor

Comments from previous participants

"The trainer has good practical experience that helped in understanding lesson."

"Sharing of experience was very helpful." - Sunshine Sim, National Parks Board

Who should attend

All levels of Supervisors who have responsibility for leading and managing the performance of others will find this programme relevant to their job responsibilities.


Trainer

Ong Loong Tee has over twenty years experience of people development and human resource management. He has in-depth knowledge of the Singapore tri-partite system having been President of the Union in SMRT for over five years, in addition to international H.R. experience acquired with multi-national corporations and operational management experience in the construction, transport and education sectors.


His organizational experience includes eight years with SMRT, for six of which he was full-time President of the House Union, two generalist HR roles with multi-nationals [Unilever and Boustead] and as an Administrative Officer with Singapore Polytechnic. He has leadership and operational experience in recruitment & selection, training & development, compensation & benefits and industrial relations and provides training and consulting services in all these areas. His focus is on improving organizational capability to recruit and develop people and to improve HR policies and systems to support business objectives.


He can draw upon a wide range of tools and methodologies including accreditation in DISC, Myers-Briggs Type Indicator®, APP™ On-Line Recruitment Assessments and, for 360 degree, Benchmarks ® and SKILLSCOPE ®. He is certified as a ‘People Developer’ consultant.

Admin

Date: Thursday 29 June and Friday 30 June 2006
Time: 9am-5pm
Location: City Bayview Hotel, Singapore
Refreshment: Buffet lunch, Tea, coffee and snacks will be served
Closing Date: 19 June 2006


Cost

S$450 for HRSINGAPORE Premium subscribers.

S$480 for HRSINGAPORE Community subscribers.

S$480 for SMEs who register via SDF EasyNet (Course Code: 00018).

S$550 for non-subscribers.


Registration Form