Introduction

People management is considered one of the most important skills for employability. Being adept at communicating and enabling others to complete work and meet targets will be the number one skill.

At work and in our leisure time, we are often confronted by difficult (challenging) people and situations and they seem to come at us from all angle. How to we cope? People don't change easily, so it would require us to have a toolbox of useful techniques to assist us in doing our job well.

Seeing beyond difficult behaviors and treating others with tact and diplomacy can help us manage the situation, even though sometimes it seem impossible.

Objectives

At the end of the program, the participants should be able to:

1. Recognize your own and others' attitudes, reactions and feelings
2. Appraise volatile and delicate situations appropriately to prevent flare-ups
3. Defuse explosive emotions and volatile situations
4. Display tact and a positive attitude without compromising on your position and diminishing your authority
5. Manage and develop lasting relationships with tact and diplomacy


Outline

Day 1

1. The Power of Whole Brain Learning
- Knowing your own attitudes, values & beliefs
- Recognizing Feelings


2. Volatile and Delicate Situation
- Understanding why situations can be volatile & delicate
- Reading behind the behaviors in these situations
- Tackling the situations


3. Preparing Yourself
- Communication skills
- Linking body language
- Understanding the impact of the environment

Day 2

1. Dealing with Volatile and Delicate Situations
- Acknowledging Relationships
- The art of delivering difficult messages
- The art of giving feedback

2. Dealing with Differences
- Handling conflict and anger
- Recognizing risk
- Dealing with criticism

3. Pulling It All Together
- Accepting difficult people & situations
- Learning to cope with difficult people & situations at work
- Recognizing difficult people & situations outside of work
- Treating others with respect & tact


4. Personal Action Plan


Methodology

We use a variety of interactive methods that allow participants to learn by drawing conclusions (learning points) from their practices and exercises. The pace of the programs will keep participants involved and attentive. Participants are taught in a step-by-step combination of lectures and discussions, demonstrations, small group exercises and discovery experiments.

Training techniques include:-

1. Mini-lectures with questions for interaction.
2. Role plays
3. Group discussion of customized cases & situations
4. Use of video clips as enhancement & discussions for skills development

Comments from previous participants

"Good Course, Good Trainer." Esther Kon, Bukit Panjang Methodist Church

"I'm very impress with David's style of teaching. A very good workshop." Kiaxian Cai, Ultrafine Hi-Tech.

"Trainer is excellent."

Trainer

David Ong Kah Seng graduated with a Masters in Counseling a Bachelor of Business Administration in Human Resources Development and Management from Rochville University in USA. He also holds Professional Diplomas in Training and Development from Singapore Training and Development Association, Instructional Techniques and Design from both Singapore and Australia Air Forces.

David was a Principle Instructor, Chief Assessor cum People Developer Officer with Republic Singapore Air Force School reporting directly to the Commanding Officer. His job responsibilities include planning, administration & finance; facilitating, managing programs. He also looks into the selection, training and development of the instructors in the school.

Kah Seng has worked across organizations and industries both locally and internationally, adding value to the organization’s business processes. He has many years of working experiences in the training and development cycle involving both the learners and trainers. Through his last 17 years with the Republic of Singapore Air Force, he has received numerous Awards for Commendations and Excellence from Air Force, National Efficiency Medal and Value Service Letter from the country.

David is passionate in training and desires to ensure that participants are enriched and benefit from his delivery

The companies he works with include Air Force School, MINDEF Centre for Management Development, School of Warrant Officers, Myanmar Brewery, United Overseas Bank, Social Development Singapore, International Olympics Council, Boy’s Brigade, and Cheshire Home.


Admin

Date: Thursday 18 May & Friday 19 May 2006
Time: 9am-5pm
Location: Hotel Phoenix, Singapore
Refreshment: Buffet lunch, tea, coffee and snacks will be served
Closing Date: 10 May 2006


Cost

S$550 for HRSINGAPORE Premium subscribers.

S$580 for HRSINGAPORE Community subscribers.

S$580 for SMEs who register via SDF EasyNet (Course Code: 00028).

S$615 for Non SMEs who register via SDF EasyNet (Course Code: 00028).

S$650 for non-subscribers.


Registration Form