Objectives

At the end of this seminar, you have be able to answer the following typical questions:

1. What are grievances?
2. How are grievances handled at the workplace?
3. How do I develop an effectively grievance-handling procedure?
4. What can I do if I have an employee who is always creating trouble at the workplace?
5. What must I do before I discipline a worker who is not performing?
6. Can a union raise issue with the Ministry of Manpower if a unionized staff is disciplined for wrong-doing?
7. What procedure must I follow before issuing a staff with a warning letter?
8. Can I terminate the service of a staff who is not up to performance standard?
9. What is the difference between termination of service and dismissal?
10. What must I do before I dismiss a staff who has committed a non-work related offence?
11. Is there any recource for a staff who feels that he is wrongfully dismissed?

Outline

Grievance and Grievance - Handling:

- Understanding grievances and why employees raised them
- Common grievances
- Negative response to grievance
- Consequences of mishandling grievances
- Handling grievance effectively
- Company’s grievance-handling procedure and what you need to do
- Case-studies

Discipline and Disciplinary Action:

- What is discipline?
- Why need to discipline?
- How do you discipline a staff without fear or favour?
- Progressive Discipline
- Golden Rules in Discipline
- Hot-Stove Rules
- Common types of discipline
- Company’s Code of Conduct & Discipline
- What are the common kinds of disciplinary infractions?
- How do you know the disciplinary action is fair?
- How do you determine what level of progressive discipline is appropriate for the offence?
- Case-studies

Termination and Dismissal:

- Contract and contractual rights
- Termination with notice
- Payment in lieu of notice
- Dismissal without notice
- Holding an Inquiry
- Right of staff to appeal for wrongly dismissal
- Consequences of wrongful dismissal
- Victimisation of union officials
- Handling dismissal effectively
- What must you do before resorting to dismissal?
- How can you ensure the dismissal is justified and fair?
- Case-studies

Developing Positive Working Relationship with your staff

- Dos and Don’ts
- Handling different types of staff

Methodology:

- Lectures, discussion, sharing and case-studies.

Who should attend

HR & Non HR directors, managers, officers, executives, supervisors, foremen and assistants who deal with or will be handling grievances, discipline and termination matters in Singapore.