Objectives

At the end of this seminar, you have be able to answer the following typical questions:

1. What are grievances?

2. How are grievances handled at the workplace?

3. How do I develop an effectively grievance-handling procedure?

4. What can I do if I have an employee who is always creating trouble at the workplace?

5. What must I do before I discipline a worker who is not performing?

6. Can a union raise issue with the Ministry of Manpower if a unionized staff is disciplined for wrong-doing?

7. What procedure must I follow before issuing a staff with a warning letter?

8. Can I terminate the service of a staff who is not up to performance standard?

9. What is the difference between termination of service and dismissal?

10. What must I do before I dismiss a staff who has committed a non-work related offence?

11. Is there any recource for a staff who feels that he is wrongfully dismissed?

Outline

Grievance and Grievance - Handling:

Discipline and Disciplinary Action:

Termination and Dismissal:

Developing Positive Working Relationship with your staff

Methodology

Lectures, discussion, sharing and case-studies.

Who should attend

HR & Non HR directors, managers, officers, executives, supervisors, foremen and assistants who deal with or will be handling grievances, discipline and termination matters in Singapore.