HRSINGAPORE® Handling Grievances, Discipline & Termination - Course Details
 
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Handling Grievances, Discipline & Termination

Objectives

At the end of this seminar, you have be able to answer the following typical questions:

1. What are grievances?

2. How are grievances handled at the workplace?

3. How do I develop an effectively grievance-handling procedure?

4. What can I do if I have an employee who is always creating trouble at the workplace?

5. What must I do before I discipline a worker who is not performing?

6. Can a union raise issue with the Ministry of Manpower if a unionized staff is disciplined for wrong-doing?

7. What procedure must I follow before issuing a staff with a warning letter?

8. Can I terminate the service of a staff who is not up to performance standard?

9. What is the difference between termination of service and dismissal?

10. What must I do before I dismiss a staff who has committed a non-work related offence?

11. Is there any recource for a staff who feels that he is wrongfully dismissed?


Outline

Grievance and Grievance - Handling:

  • Understanding grievances and why employees raised them


  • Common grievances


  • Negative response to grievance


  • Consequences of mishandling grievances


  • Handling grievance effectively


  • Company’s grievance-handling procedure and what you need to do


  • Case-studies

  • Discipline and Disciplinary Action:

  • What is discipline?


  • Why need to discipline?


  • How do you discipline a staff without fear or favour?


  • Progressive Discipline


  • Golden Rules in Discipline


  • Hot-Stove Rules


  • Common types of discipline


  • Company’s Code of Conduct & Discipline


  • What are the common kinds of disciplinary infractions?


  • How do you know the disciplinary action is fair?


  • How do you determine what level of progressive discipline is appropriate for the offence?


  • Case-studies

  • Termination and Dismissal:

  • Contract and contractual rights


  • Termination with notice


  • Payment in lieu of notice


  • Dismissal without notice


  • Holding an Inquiry


  • Right of staff to appeal for wrongly dismissal


  • Consequences of wrongful dismissal


  • Victimisation of union officials


  • Handling dismissal effectively


  • What must you do before resorting to dismissal?


  • How can you ensure the dismissal is justified and fair?


  • Case-studies

  • Developing Positive Working Relationship with your staff

  • Dos and Don’ts
  • Handling different types of staff

  • Methodology

    Lectures, discussion, sharing and case-studies.


    Who should attend

    HR & Non HR directors, managers, officers, executives, supervisors, foremen and assistants who deal with or will be handling grievances, discipline and termination matters in Singapore.

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    Handling Grievances, Discipline & Termination

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