Objectives

By the end of the 2-day session, participants will be able to do the following:

1. Plan and draft memos and letters using 5-point factors

2. Identify writing purposes to suit varying situations

3. Adapt to the reader’s needs

4. Use writing formulas

5. Edit for clarity and style

Outline

Day 1 - Elements of effective writing and focusing on communicating good news

1. 4 communication types: memo, letter, emails and report

2. To write or to talk it out

3. Commonly written communication within an organization

4. Your communication goal and your target reader/s

5. Some e-writing tips

6. Using ‘Plain English’ to write clearly and simply

7. Formats for memos, letters, emails, and reports

Day 2 – Writing workshop focusing on communicating negative news

1. Using writing formulas to write and reply

2. Explaining bad news

3. Writing to get help and support

4. Panning out a written report

5. Revising and improving your draft copy

6. Models of effective and ineffective written communication

7. Writing routine responses and requesting for info

Methodology

Using examples, tools and techniques to facilitate the writing process, providing model sample letters and memos for reference use, and hands-on practice with feedback.

Samples provided to participants will include:

1. Announcing new appointments

2. Saying “No” to request/declining an invitation

3. Appeal and asking for assistance

4. Explaining new policies and procedures

5. Answering an inquiry

6. Asking for cooperation/office move

7. Announcing company party

8. Compliment from boss to subordinate

Who should attend

HR & Non HR assistants, admin assistants, junior supervisors, officers and executives in support roles handling general administrative matters, who are either new to the organisation or need to refresh writing skills.